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Sign-In Problems

The number one reason users have trouble signing on is that their user name is incorrectly CapITaLiZed. 

Both Haiku Deck's user names *and* passwords are case-sensitive.

For example, if you created an account using Firstname@email.com, with a capital "F," you will not be able to sign in using firstname@email.com (lowercase "f"). Either because iPads sometimes auto-capitalize the first letter of an email address or because users habitually capitalize the first letter of their name, we see some users who can't log in because of this very simple difference. 

Other common solutions to sign-in problems:

  1. Did you use a different email address to sign up for Haiku Deck?
  2. Did you use Facebook or Twitter to sign-up? Try signing in with one of those buttons instead of entering your email address in the user name field.
  3. Is it possible that your network is down or blocking access to haikudeck.com? Try accessing the site from another network, or from your mobile phone to see if that makes a difference. 

 

If you're still having trouble, you can always try to reset your password by clicking the Forgot Password link below the password box on the sign in screen.

 

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5 Comments

  • 0
    Avatar
    Gunnarespedal9

    We have problem with sign in.

    We are logged in with test version, but we have professional version, and we need to know how to get into professional version. 

    In the professional version we have a created 80 pages marked                 E2 - PURE ENERGY WATER.

    CAN YOU HELP US TO FIND MISSING FILE?

    Best regards 

    GVE

     

  • 0
    Avatar
    Gunnarespedal9

    Pleas sen us direct e-mail or direct phone so we can call you

  • 0
    Avatar
    Gunnarespedal9

    Were is the best place to log in.

    Please advice.

    Adam from Haiku Deck (Haiku Deck) has given me new pass

    GVE

  • 0
    Avatar
    Gunnarespedal9

    I am not able to sign in. I have got new pass word from Adam from Haiku Deck (Haiku Deck) for:

    gunnarespedal9@gmai.com 

    It does not work..

    Please advice where to log in

    Best regards 

    GVE

    URGENT

  • 0
    Avatar
    Daniele Torresan

    ast Friday I’ve upgrade to pro my Haiku profile but I made some mistakes among password, email and social address so now I’m not able to reach my decks.
    I have two important presentation and I need to work it sooner.

    Please let me know asap.
    Thanks for your support.

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