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Manage Haiku Deck Pro Subscription

Haiku Deck Pro users can easily view their subscription information and manage their subscription through the web or the iPad/iPhone apps. Whether you're upgrading or cancelling your subscription, here's how. NOTE: The steps are different depending whether you originally subscribed through the Web or via the iPad/iPhone apps on iTunes.

If you subscribed via the Web, first sign into Haiku Deck web site. (You are currently looking at a page on the Zendesk web-site, a third party that provides technical support software to Haiku Deck. Zendesk does not use the same sign in system as Haiku Deck... So if you're having trouble signing in, please double-check to make sure you're in the right place.)

To Upgrade:

  1. Visit the Haiku Deck home page  (Again, web page you're reading is hosted by Zendesk, a service we use for technical support. Zendesk has a different sign-in system than the one used for haikudeck.com and the Haiku Deck app, so please make sure you're signing into the haikudeck.com web site before you continue).
  2. Click sign in in the top right corner
  3. After you're signed in, look for the upgrade button towards the top of the screen. This will take you to the pricing page where you can choose a new subscription plan.

upgrade.png

To Cancel: 

  1. Visit the Haiku Deck web home page
  2. Click sign in in the top right corner and sign in using your user name and password
  3. After you're signed in, click your name in the top right
  4. From the drop-down menu, click My Account
  5. After the account page loads, scroll down to click cancel subscription button and follow the prompts all the way through.

view_account_page.png

After you cancel, your subscription will be set to expire automatically at the end of your subscription period which is shown right above the blue cancel subscription button.

If you subscribed via the iPad App:

  1. Open the iPad app
  2. Click Account in the lower left corner
  3. Click Cancel subscription

Your Pro Subscriber status will automatically expire at the end of your paid subscription period which is shown right above the blue cancel subscription button. 

 

 

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14 Comments

  • 1
    Avatar
    Cynthia Lieberman

    I do NOT want to wait until 7/2020 for a refund. I have been trying to cancel and getting no response.

  • 1
    Avatar
    Maria Rodriguez

    SAME!!! I have emailed three times and get a robot to reply. I am talking to my bank!

     

  • 1
    Avatar
    Jonathan Abramson

    I tried using the software again since I cannot get my money back. I am teaching college courses and cannot get all the text that I need into the slides. The upload on the PPT does not work as well.

    I was completely blown off by technical support. 

    Do not buy this product!

    Horrible!!!

  • 1
    Avatar
    Jennifer Harris

    Oh no. I clearly should have read this before starting the "trial". I just got charged after canceling, too. I guess I won't see this money back? Time to tweet and reach out to the BBB:(

  • 1
    Avatar
    Laura Romanelli

    unfortunately your directions are not correct. there is not anywhere that says my account. when i click on my name is just says activities, edit my profile or sign out!!

  • 1
    Avatar
    Jeanete Jost Collet

    What is going on here?

    I am asking for cancellation for over 30 days and I don' get any answer.. I never used this software.Where is my money?

  • 1
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 0
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

  • 1
    Avatar
    Jeanete Jost Collet

    Dear Haiku Team, please cancel my subscription. I made a mistake. I can't afford it .

    Please cancel the subscription and reimburse the money paid as soon as possible.

    I'm really sorry for the inconvenience caused.
    I'm looking forward to getting positive feedback from you soon.

    Best regards
    Jeanete

    Jeanete Jost Collet
    Phone +55 51 997266027
    WhatsApp ++55 51 97266027
    Phone +55 51 35828215
    jeanete@weteachenglish.com.br
    www.weteachenglish.com.br
    China mobile +86 13580 980097
    WeChat JostCollet.Jeanete
    WhatsApp ++8613580980097
    Novo Hamburgo Brasil

    This e-mail message, it's content, and any files transmitted with it are intended solely for the addressee(s) and may be legally privileged and/or confidential. Access by any other party is unauthorized without the express written permission of the sender. This information may be subject to legal, professional or other privileges. If you have received this e-mail in error, you may not copy, forward or use the contents, attachments or information in any way. If this message is sent in error, please delete the message and notify the sender as soon as possible.

    Any views or opinions expressed are solely those of the author.

    Although any attachments to this e-mail have been virus checked, the sender cannot accept liability in respect of any virus which has not been detected.

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