If nothing happens when you click MY PICTURES to upload your own background image it could be caused by one of the following issues:
- Browser conflict: Solution, try a different browser. We generally recommend Chrome or Firefox. Internet Explorer is especially troublesome with our app.
Solution: Try a different browser.
- Pop-up or Ad-blocking software conflict: The MY PICTURES button should cause a window to pop up, providing the upload function. Some ad-blocking and pop-up blocking software will prevent the upload window from appearing.
Solution:Uninstall or disable your pop-up blocking software, restart your browser, and try again.
- Network firewall conflict: Some schools and private companies have firewalls that prevent file uploads to sites that aren't already on an approved 'white-list' of domains.
Solution: Talk to your network administrator and ask them to add *.filestack.com and *.filepicker.io to the white list.
If none of these solutions resolves the issue, please create a support ticket so that we can help troubleshoot further.